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Questions About Using HumaPen® MEMOIR™

Insulin Pen

What should I do if I cannot attach the cartridge holder to the Pen body?
Check that the insulin cartridge is fully inserted into the cartridge holder. Then, make sure the cartridge holder is completely and securely screwed onto the Pen body.

What should I do if the Pen does not turn on? Video
Make sure you are pressing the ON button. If the Pen does not turn on, contact the Lilly Answers Center at 1-800-LillyRx (1-800-545-5979) or your healthcare provider.

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What should I do if I want to turn the Pen off? Video
To prevent your Pen from accidentally being turned off during an injection, there is no OFF button. Your Pen will not turn off unless the display is in READY MODE. The Pen will automatically turn off after 30 seconds of inactivity.

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What should I do if a part of the Pen display is missing or stays on all the time? Video
Your display is not working correctly. Contact the Lilly Answers Center at 1-800-LillyRx (1-800-545-5979) or your healthcare provider.

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What should I do if insulin does not come out when I prime the Pen? Video
The needle may be clogged, the cartridge holder may not be completely screwed on, or the foot of the injection screw may not be against the cartridge plunger. You may not be able to see the foot of the injection screw, but repeating the priming step will move it to touch the plunger.

Priming until you see a stream of insulin will ensure that the foot of the injection screw is against the cartridge plunger.

  1. Repeat the priming steps until a stream of insulin is seen.
  2. If you do not see a stream of insulin after several attempts, attach a new needle.
  3. Repeat the priming steps until a stream of insulin is seen.
  4. If you are still unable to get insulin flowing out of the needle, do NOT use the Pen. Contact the Lilly Answers Center at 1-800-LillyRx (1-800-545-5979) or your healthcare provider.

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What should I do if there is an air bubble in the cartridge after I prime? Video
Hold the Pen with the needle facing upwards and pointing away from your face. Tap the insulin cartridge holder gently with your finger so any air bubbles can collect near the top. Repeat the priming step. A small air bubble may remain in the cartridge after the completion of the priming step. If you have properly primed the Pen, this small air bubble will not affect your insulin dose.

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What should I do if insulin comes out when I dial backwards? Video
The dose knob may have been accidentally pushed when dialing backwards. To avoid this, do NOT push the dose knob when dialing backwards. Only push the dose knob when injecting.

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What should I do if the dose knob does not go to 0 when I inject my dose? Video
Your cartridge may not have had enough insulin for your entire dose. The number in the display window is the amount you did NOT receive. To get the rest of your dose: Dial down to 0. This will save the first injection in dose memory and return the Pen to READY MODE. Next, change the insulin cartridge, prime the Pen, and inject only the dose amount that you did not receive.

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What should I do if it is difficult to push down the dose knob when I try to inject? Video

  1. Pressing the dose knob down quickly may make the button harder to push. Pressing the dose knob more slowly may make it easier.
  2. Pressing on the side of the dose knob may make it harder to inject. Be sure to press straight in on the dose knob.
  3. The force required to push the dose knob depends on the needle diameter. See your healthcare provider to determine which needle diameter is best for you.
  4. The dose knob may become harder to push if foreign material (dirt, dust), insulin, or other liquids get inside the Pen. Replace the Pen if the dose knob gets too hard to push.

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How much insulin does the Pen hold?
The Pen can only be used with Humalog 3 mL (100 U/mL) cartridges, which are filled with enough insulin to ensure the delivery of 300 units.

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How and where should I store the Pen?

  • Keep the Pen away from dust, extreme hot or cold (freezing) temperatures and direct sunlight.
  • Do NOT store the Pen in the refrigerator.
  • Keep the Pen and case away from water, moisture or wet surfaces as Pen and case are not watertight.
  • For your insulin cartridge, refer to Humalog Patient Information for complete storage instructions.

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HumaPen MEMOIR is available by prescription only.

Next: Questions About Using HumaPen LUXURA HD

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